FREQUENTLY
Asked Questions
Customer Management
We assign a dedicated team member to guide new clients through every step — from product selection and pricing to documentation and shipment coordination.
Absolutely. Our team provides guidance based on your market’s regulatory requirements, consumer demand, and import standards.
We focus on consistency, honest communication, and reliable delivery. Our goal is to build lasting partnerships based on trust and performance.
Product Type
We supply a diverse range of products including frozen poultry, meat, dry fruits, nuts, spices, confectionery items, agricultural commodities, and selected industrial raw materials.
No. In addition to food products, we also export certain non-food commodities such as industrial raw materials and recyclable materials, depending on client demand and regulatory approval.
Yes, we supply various meat cuts and grades based on customer requirements and market standards. Specifications can be customized according to destination-country preferences.
Ordering Products
We typically need product specifications, required quantity, destination port, packaging preferences, and any regulatory requirements specific to your country.
Yes, minimum order quantities vary depending on the product type and packaging. Our team will inform you of the MOQ during the quotation process.
Yes, mixed-product shipments can often be arranged depending on product compatibility and shipping container requirements.
Order processing time depends on product type and volume. After confirmation, we share a clear production and shipment timeline with you.
For regular buyers, we assist with advance planning and scheduling to ensure consistent supply and smoother logistics.
The Others
We export to multiple international markets and adapt each shipment according to the import regulations of the destination country.
Frozen and temperature-sensitive products are shipped in refrigerated containers with strict cold-chain monitoring.
Delivery time depends on the destination port, shipping schedule, and product type. We provide estimated transit times before shipment.
Yes, Halal certificates are available for eligible products to meet the needs of Muslim markets.
